HomeBreeze

Booked a Pre-Moving in cleaning with homebreeze. They did a terrible job. The cleaners are not trained at all, dirty watermark on all the windows they cleaned, feedback to them and was told its normal, no point wasting the time to clean again. Stain on the toilet was not remove, still can see yellowish mark. The interior of my cupboards is still dusty and they are using very wet cloths to clean, leaving water mark all over. They are using very basis thing which i can easily get from the supermarket. I paid them over $300, total waste of my time and money. Called the owner and feedback and nothing was done to make me feel better, he just left it as it is. Very terrible company.

Very bad experience with this company. The helper was ok for 3 weeks, after that keep missing the session and was not able to contact her. Call Homebreeze, also have problem reaching them, finally after few days of calling i got them. Waited for week to get a new cleaner. New cleaner came, totally not experience, can't iron at all and wash toilet with water only, no detergent. A total waste of 4 weeks and not able to get a reliable service. Decided to try another company and so far is ok, hope the current cleaner is regular and not go missing after few sessions. Overall not happy with how Homebreeze handle the issue.

Engaged Homebreeze for a part time cleaner. They send me a PR Chinese cleaning lady with no experience in cleaning home. I had a chat with the cleaning lady, she mentioned she has just registered with Homebreeze 3 days ago and didn't even get to see anyone from Homebreeze, was interviewed over the phone. I was shocked and irritated that Homebreeze just stationed a stranger to my home, someone they didn't even get to meet and not to say background check. Worst still, send me someone with no working experience in housekeeping. I was not mad at the cleaning lady, she is just looking for a job. Its a total waste of time going with Homebreeze. They lied to user, don't engage them, its risky.

Very terrible service from this company. Cleaner MIA after 1 session and not able to reach anyone from the company.

I had a BAD experience with this agency. Basically what they do is they match a cleaner with to your house. One cleaner worked a month for me then she said that she has a new work and doesn't want to clean anymore. Another helper showed up once. I trained her, walked to the bus stop. Then she had fallen sick. I understand that so we waited 1 week. The next week she didn't show up, and didn't pick up the phone. So we were 2 weeks without cleaning. I called the owner he didn't reply. Then he called me back in 2 days saying that he also was on a medical leave. I asked for refund as the services we're not provided in a regular manner and the response was NO REFUND POLICY. They just suggest you to calm down and arrange for a new cleaner. DON'T waist your TIME and MONEY.

Bad experience with Home Breeze We have a really bad experience with the cleaner from Home Breeze. Extracted from Home Breeze's website, HomeBreeze is a personalized service for all your housekeeping needs. If your looking for a part time maid or housekeeper, look no further. At HomeBreeze, you can browse our selection of screened part time maid or housekeepers to suit your preferences and availability. At HomeBreeze we believe that each home is different and thats why our trained team will work together with you to give you that personal touch. So sit back, relax and rest assured that with HomeBreeze, all your home needs will be taken care of. On the first day, Kelly did so many things that made us doubt if she is really trained. Examples 1) She wanted to mop the floor before she even changed the bedsheets or dusted the tables. It is common sense to clean from up-to-bottom. No training is even needed to understand this. 2) She used the same piece of Magic Clean wipe that she has wiped the kitchen to wipe the living room. Kitchen is supposedly the most oily place in the house. The correct way is to clean from the bedrooms, living room and finally the kitchen. Please tell me this is also a common sense thing. 3) Then she spent exactly 1.5hours to iron 11 pieces of clothes and of which more than 50% are not well-ironed. My defination - at most we should only see one line on each sleeves of the shirt/jacket. But she managed to have numerous lines on each sleeves. "Well-done". All the shirts' collars are flattened because she cleverly buttoned the second button instead of the first. Hello Home Breeze! You call this trained team?? On the same day, we immediately feedback to Darren of Home Breeze. Darren : You should teach Kelly and tells her how you want things to be done. Me : You are supposed to provide a trained staff. There are some things which we merely have to apply common sense. I have provided orientation and if she still have doubts, she can just ask me or my mum. Me : And I also need someone who can iron well. Darren : I am surprised. We heard good feedback that she irons well. Me : Then come and see it for yourself. By the way, who uses more than 8 minutes to iron one piece of clothing? She is supposed to be trained isn't it? Darren : This may be teething problems. It is her first day. Me : I can monitor her progress but please understand we hire external help to lessen my mum's burden. If I have to train YOUR staff for you. I might as well hire a maid now. Let's just put it plainly. If I can do the housework, I will not need to go to a professional agency and pay S$188/- to him. On her second time, I worked till very late and was too tired to check with my mum. But I do notice that she folded the tee shirts into tiny pieces hence easily causing the pile to topple. So this time I see her (personally), I told her this and she asked me to fold one for her. *Mega roll eye* Me : I do not have to fold one for you now. As you can see, I have already redo the whole stack of folding. Kelly : Then you must have space if you want your tees to be folded in a bigger size. Me : Yes I do have space. (I really cannot be bothered to say anymore. Please use your brains. If we have been folding our clothes this way, it means we do have space. Or alternatively you can use your eyes and see it for yourself. And we did not fold it in big pieces, you are the one that folded the tees in tiny pieces) Today is her third time and I was working from home in the afternoon. It was a hot and sunny afternoon. She appeared at 2.10PM, looking all hot and sweaty (she had cycled to our house). As soon as she set foot in the house, she immediately proceeded to change the bedsheets!! I am so disgusted. We all know what is personal hygiene. The first thing we reached home, we will proceed to wash our hands first. I requested her to wash her hands and she retorted, "IF YOU want me to..............." I saw her proceeded to wash her hands with water. No hand soap. I guess it is my fault? Because I did not tell her clearly enough that she has to wash her hands with hand soap as well. We keep a big bottle of Kirei Kirei foaming hand soap in each bathrooms. We had hired extra help to clean the house but instead of that, we have invited more germs into the house. And of course, the list goes on.

Disgusting service from HomeBreeze, claimed to provide screened part-time maid, so untrue. The first session seen professional with the boss and maid visiting my place, collected the agency fee and the maid started her first session. The following week the maid didn't show up as arrange. I called the agency, feedback to the boss and was promised the maid will come the next day. No one turned up the next day, called the agency many times and was not able to speak to anyone. Once fee collected, no replacement when maid no show and went missing. Blacklist HomeBreeze. www.homebreeze.com.sg